Customer Care & FAQs

Contact Us
For inquiries and/or order concerns, please email info@shopflyfemme.com. Please allow 24-48 business hours for a reply.

Return Policy

All sales final. All packages are carefully inspected for invoice accuracy and damage prior to shipment. Should you receive the wrong item, or it arrives damaged, please contact info@shopflyfemme.com within 5 days (including non-business/weekend days) of delivery. Return shipping costs are not reimbursable.

Order Processing
We want you to have your order as soon as possible. Once your payment has been processed, we will begin preparing your item(s) for shipment.

International Shipping:
**Please Note**: ALL INTERNATIONAL SALES FINAL. No exceptions.
Shipping timeframes will reflect at checkout and will depend on the carrier and speed selected.

US Shipping
Orders are shipped via USPS. Approximate time frames are as follows:

**Please Note**: Time frames are NOT guaranteed and could be affected by weekends and holidays.

First Class Package: Delivery can take 4-7 Business Days, but we do not guarantee this time frame.

Priority Mail: 3-5 Business Days, but we do not guarantee this timeframe.